All digital downloads are non-returnable and non-refundable. If you have a problem with your digital files please contact me. We will walk you through whatever necessary to make the files work for you. All files are available as either a PDF or SVG and may need certain software to work correctly, however most devices come with this software pre-installed.
Returns and Exchanges
DelilahIris Designs gladly accepts returns and exchanges of non-sale items within 14 days of the delivery of your item(s) for a full refund. But before you send anything back, please contact us at [email protected] if you have any problems with your order so we can work out the best solution (for example, sometimes it’s not necessary to send an item back).If we do agree you should send an item back in order to receive a refund or exchange, you are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.
Only regular priced items may be refunded. Sale items cannot be refunded.
All custom items sales are final.
Before shipping anything back, please contact us at [email protected] and wait for a response so we can work out the best solution. If we agree you’ll need to return the item, you should mail your product to: 866 E Madison Rd, Madison, ME 04950, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.