Digital Downloads
All digital downloads are non-returnable and non-refundable. If you have a problem with your digital files please contact me. We will walk you through whatever necessary to make the files work for you. All files are available as either a PDF or SVG and may need certain software to work correctly, however most devices come with this software pre-installed.
Returns and Exchanges
DelilahIris Designs gladly accepts returns and exchanges of non-sale items within 14 days of the delivery of your item(s) for a full refund. But before you send anything back, please contact us at [email protected] if you have any problems with your order so we can work out the best solution (for example, sometimes it’s not necessary to send an item back).If we do agree you should send an item back in order to receive a refund or exchange, you are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.
All downloadable products are non-returnable and non-refundable. If you do not receive your download via email, check your spam inbox or whitelist The shop email address is [email protected]. If you have not received your download contact me and I will email the files to you personally!
Exchanges and returns are accepted for kits and sewing notions that have not been opened or used within 14 days of purchase. If you are missing items from your craft kit let me know immediately so that I can get your sewing supplies to you!
Purchases of felt and custom made to order items are not eligible for return, however if your package has arrived damaged please send me pictures of the postal box and damaged items to be considered for return or reimbursement.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Custom Items
All custom items sales are final. If your custom made to order item arrives damaged please contact me immediately with pictures of any damage to shipping boxes and items. In these cases I will reimburse funds or re-create your item for you.
Shipping
Most orders ship within 48 hours, six days a week to anywhere in the world! Large orders, holidays and custom orders can delay shipment 1-3 days. Once the product is shipped it is the responsibility of the mail carrier to deliver your bundle in a timely matter, keep in mind that USPS First Class and Priority mail delivery times are estimates and not guarantees.
U.S.P.S. does not consider a domestic packages lost until 15 business days have past. All lost packages marked as “delivered” or “attempted delivery” cannot be refunded. Notify DelilahIris Designs within 30 days of original ship date to open an investigation.
Before shipping anything back, please contact us at [email protected] and wait for a response so we can work out the best solution. If we agree you’ll need to return the item, you should mail your product to: 312 Water Street, Skowhegan, ME 04976, USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
